Solution
NewAI Guest Management
An assistant that knows your property
Give guests instant answers about hours, amenities, and recommendations — grounded in your catalog, directory PDFs, and hotel policies. Trip planning, natural-language search, and smart routing to staff when human help is needed.
Why hotels choose this
- Ask AI on Discover — property-aware answers
- Trip planner tab for local itineraries
- Escalates to staff queue when needed
24/7
guest self-service layer
↓
repetitive front-desk questions
New
flagship capability for 2026
Capabilities
Everything you need to deploy ai guest managementacross guest and staff surfaces — included in GoYaana's unified hospitality platform.
Catalog-grounded replies
AI responses draw from your live menu, experiences, services, and directory — not generic travel blog text.
Trip planner
Guests sketch day plans; suggestions respect what you actually sell and what's open today.
Search that understands intent
Find dishes by category, experiences by time slot, or concierge services by keyword — one overlay search.
Plan-gated on Growth & Pro
Starter keeps core guest flows; AI assistance unlocks as you scale — aligned with your SaaS tier.
See AI Guest Management on your property
Launch a branded guest link and staff queue in one onboarding flow — no separate tools to stitch together.